16k Privacy Policy
16k takes the protection of users' personal information seriously. This policy explains how we collect, use, and safeguard your data on our platform for users in Malaysia.
Information We Collect
When you register and use the 16k platform, we may collect various categories of information to ensure a smooth and secure experience:
- Account information: Username, email address, phone number, and encrypted password.
- Device and browser information: Device type, operating system, IP address, and browser version used.
- Local payment information: Transaction details in Malaysian Ringgit (MYR), including the selected payment method. Full card numbers are not stored on our servers.
- Cookies and tracking data: Session data, user preferences, and site usage statistics.
- Usage data: Game activity records, login timestamps, and betting history for security and support purposes.
All information collection is carried out transparently and solely for the purposes stated in this policy.
Purpose of Information Use
16k uses the information collected for the following purposes:
- Processing account registration and user identity verification.
- Facilitating financial transactions in MYR securely and efficiently.
- Improving user experience based on usage patterns and feedback.
- Detecting and preventing fraud, unauthorised access, and security threats.
- Sending important notifications related to your account, promotions, or policy updates.
- Complying with applicable legal requirements and regulations in Malaysia.
We will not use your information for any other purpose without your prior consent.
Cookies & Session Tracking
The 16k platform uses cookies to enhance your browsing experience. Cookies allow the system to recognise your device, remember your login preferences, and monitor site performance on an aggregate basis.
You can manage or disable cookies through your browser settings. Please note that certain platform features may be affected if cookies are fully turned off. We use first-party cookies only for core functionality, while third-party analytics cookies are only enabled with your consent.
Data Storage & Security
User data is stored on secure servers with the latest SSL encryption. 16k enforces strict access controls to ensure that only authorised personnel can access sensitive information.
We conduct regular security audits and continuous monitoring to detect any cyber threats or data breaches. Should a security incident involving your personal data occur, we will notify affected users within a reasonable timeframe in accordance with applicable laws.
Inactive account information may be retained for up to three years after account closure for legal compliance purposes, after which it will be securely deleted.
Sharing Information With Third Parties
16k does not sell or rent users' personal information to any third party. We only share data under the following circumstances:
- With trusted payment service providers to process MYR transactions.
- When required by law or a valid court order.
- To prevent fraud or protect the safety of other users.
All third-party partners are required to meet data security standards equivalent to those of 16k.
User Rights Over Personal Data
As a 16k user, you have full rights over your personal information:
- Access: You may request a copy of the personal information we hold about you at any time.
- Correction: If any information is inaccurate, you have the right to request an immediate correction.
- Deletion: You may request the deletion of your account and personal data, subject to any applicable legal requirements.
To submit any privacy rights request, please contact the 16k support team via email at [email protected] or visit FAQ for more information.
Policy Changes & Contact Us
16k reserves the right to update this Privacy Policy from time to time to reflect changes in operations or legal requirements. Users will be notified via account notifications or email whenever significant changes are made.
Continued use of the 16k platform following any changes constitutes acceptance of the latest terms. Please check this page periodically to stay up to date.
If you have any questions regarding this privacy policy, please contact us at: [email protected]
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